Support

Questions, problems or ideas? Write to [email protected]. We answer every message, usually within a day or two.

Adding your API key

Ascelerate works with an App Store Connect API key of your team. In App Store Connect, open Users and Access, then Integrations, and generate a key under Team Keys. A key with the Admin role lets Ascelerate do everything; with another role, such as App Manager, it can do what that role allows. Download the key file (AuthKey_….p8) and copy the Issuer ID shown above the keys.

Then add the key in Ascelerate, on the welcome screen or in Settings, with its file, key ID and issuer ID. A key you sync with iCloud Keychain on one device shows up on your others too. If you can't generate keys, your team's Account Holder has to request API access for the team first.

A change is refused

App Store Connect refuses a change when the key's role doesn't allow it. A key with the Admin role allows everything. Other refusals show Apple's own reason in the app.

Archiving, uploading and screenshots

These need the optional Ascelerate Helper, which runs Xcode and the simulators for the app. Ascelerate's Helper page shows whether it's installed and up to date. On iPhone and iPad, ask your Mac to send an update or upload a build: turn on Accept requests from my iPhone and iPad in the Mac app's Settings, under Uploads.

Ascelerate Pro

Browsing your apps is free. Saving changes needs Ascelerate Pro: Monthly or Yearly, each starting with two weeks free, or Lifetime. On a new device, use Restore Purchases: in the Plans window on the Mac, in Settings, then Ascelerate Pro, on iPhone and iPad. Manage or cancel a subscription in your Apple Account settings (on the Mac, System Settings, then your name, then Media & Purchases, then Subscriptions; on iPhone and iPad, Settings, then your name, then Subscriptions).

Your data

Your keys stay on your devices and the app talks to Apple directly. The privacy policy has the details.

Reporting a problem

Please include your Ascelerate version and your Mac's, iPhone's or iPad's system version, what you did and what happened, and a screenshot if you can. Never send your key file or its contents.